Why Isn't My Wix Domain Working?

Work through the usual causes in order before you panic.

Last checked August 2026. Wix changes its interface often — if something looks different, the underlying steps usually still apply.

A domain that will not load almost always comes down to one of five things. Check them in this order.

An unpublished site has nothing to show. Open the editor and click Publish.

Custom domains require a paid plan. Check the billing section of your Wix account.

Compare the A record and www CNAME at your domain provider with the values Wix shows in Settings, then Domains.

DNS changes can take up to 48 hours. Test in a private window to rule out browser caching.

Log into your registrar and check the expiry date. An expired domain stops working instantly and silently.

Tip: If all five look correct and it still fails, the problem is usually a leftover record at the old provider that keeps overriding the new one.

The usual culprits, in the order worth checking.

The realistic reasons, in the order worth checking.

Next, you'll probably need