Something's broken. Let's narrow it down.
Find the symptom that matches what you're seeing. Each one links to a fix — and if you'd rather not do it yourself, you can hand it over.
Analytics
Analytics is not tracking
No data is coming through.
Apps
An app broke my website
A newly installed app changed the layout or behaviour.
Bookings
Availability is wrong
Slots show at the wrong times or not at all.
Domain
My domain is not connected
Wix says the domain is not connected or still pending.
My website is not loading on my domain
The domain resolves somewhere else or shows an error.
There is an SSL or security warning
The browser warns visitors the site is not secure.
A DNS change broke something
Records were edited and something stopped working.
Ecommerce
Payments are not working
Checkout fails or payments are not received.
Products are not showing
Items are missing from the shop page.
Editor
I cannot move or select an element
Elements are locked, hidden or attached to a section.
The editor will not load
The Wix Editor hangs, freezes or shows an error.
Email stopped working after a DNS change
Business email stopped sending or receiving.
I cannot create a business email address
Setting up an address on your own domain.
Forms
Forms are not working
Submissions fail or you receive nothing.
Form notifications go to the wrong inbox
Enquiries land somewhere you never check.
Google Search Console will not verify
Verification keeps failing.
My Google Business Profile is not linked
Local listing and website are not connected.
Mobile
Mobile version is broken
Overlapping text, cut-off images or huge gaps on phones.
The mobile menu is not working
The hamburger menu does not open or links are missing.
SEO
My website is not showing on Google
The site is live but not appearing in search.
My page titles look wrong in Google
Titles or descriptions are missing or duplicated.
Website
My website looks bad
Layout, spacing or styling problems across the site.
My website is slow
Pages take too long to load.
Changes are not showing
You edited the site but the live version looks the same.
